Service Centers Reviews

Here`s my review of the new PE Glenmarie SC. Tried to call them up on thursday to setup an appointment, but somehow i couldn`t get through. Well, i tried again on Friday and a clerk answered. She told me that "no need to make an appointment, first come first serve. We open at 7.30am for registration". I said great! probably because the place is still new (might have to make appts when the SC starts rolling full steam). Picked up my Syntium SL1000 with the coleman thingy later that day.

Saturday morning comes, here are the details.

0745
Arrived at the SC, parked my car at the 1st parking grid (cars line-up here before taken inside)

0750
Register at the counter, and waited for the workers to start working - which is at 0830.

0751-0830
A few cars already came, but easilt not more than 10 cars. Most of them are Wajas. Mechanics and service technicians reporting for work. En Anuar himself was tidying up the place.

0840
My car is being brought in. The Service Advisor (SA) called me up and we went to the car for detail service job. Similar to sec 13 pj. Told him, besides the usual 20k service (use my own engine oil), i had a few complains, my right side door needs to be aligned properly and the back right door (passenger) can`t shut properly and doesn`t sound secure. Also, front right fender lining is loose, and there`re some carbon deposits on top of the battery.

0845
My car enters the workshop. There she is being taken care of .

1040
My car is done. Checked all my complains. All doors seems to be easier to close now. They have no stock for the front right fender lining. Will come some other time for it. On close inspection, i see some smudges (maybe from oily hands, or just plain dirty hands) on some parts of the car. Doesn`t bother me cause my car needs a wash anyway. Nothing that can`t be washed off. Quite satisfied with the overall service, but still some things can be improved, such as staffs having cigarrete breaks every now and then.

Breakdown of the service:

Total RM231.75

Side Note :
While my car was being service, i had a chat with En Anuar. I also brought some questions on part replacement such as the `power steering hose` problem. I told him that alot of WPC members haven`t had their power steering hoses replaced and was wondering can he do something about it. Well, he do recognised WPC and said that an arranged replacement session can be made. He`ll try to get the parts and will try to solve a few cars at one shot. That`s what he did at Puchong SC where he was from. Most of the staffs here are experienced people previously working at Jln 227, Sec 13 and Puchong SCs. Since the SC is still new, their Parts stocks haven`t been sorted out properly. Anyway during the service, their computers were offline, so there`s no way to check their current stocks except manually.

Another thing i asked them whether they accept EON cars or not. Surprisingly, En Anuar himself said that, they accept even EON cars for servicing. Service or even Warranty Claims!! I bet some of you are quite happy to hear this. Anyway, call them up and enquire this personally just to be on the safe side.

So, around 10.40, i happily left the SC, went to Maybank HQ in Shah Alam, and scraped my front bumper!!! . Immediately went to Kwong fai and did some touchup. Rushed back home, then rushed back out again to office. What a day...

(Review done by Raúl)